Terms of Service

Effective: SEPTEMBER 2025

PLEASE READ THESE TERMS CAREFULLY.

1. Acceptance of Terms; Modifications.

These Terms of Service (the “Terms”) are a binding legal agreement between you and VetterCare.com, Inc., a company incorporated under the laws of Arizona with a registered office at 7132 N. 35th Avenue, Phoenix, Arizona 85051 (“VetterCare,” “we,” “us” and “our”). The Terms govern your use of our software applications, resources and services for pet owners and pet service providers to find each other, communicate with each other, and arrange for the provision of pet care services, and any other services or products we may offer from time to time (collectively, our “VetterCare Service”). The Terms govern all use of the VetterCare Service, whether you access it from our website at https://www.vettercare.com (including any subdomain or localized version) (the “Site”), our mobile applications and mobile websites, our Facebook application, our online or phone support offerings, or any other access point we make available to you. Our Policies applicable to your use of the VetterCare Service are incorporated by reference into these Terms of Service. BY AGREEING TO THESE TERMS DURING THE ACCOUNT SIGN-UP PROCESS OR ACCESSING OR USING THE VETTECARE SERVICE WITHOUT AN ACCOUNT, YOU ACCEPT THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, YOU SHOULD NOT ACCEPT THEM, IN WHICH CASE YOU DO NOT HAVE THE RIGHT TO USE THE VETTERCARE SERVICE.

You understand and agree that we may change the Terms from time to time, and that any such changes will be effective when we post the modified Terms on the VetterCare Service, unless otherwise required by applicable law. Your continued access and use of the VetterCare Service after we post the modified Terms will constitute your consent to be bound by the modified Terms.

2. VetterCare Service.

2.1 Nature of the VetterCare Service. The VetterCare Service consists of a desktop Web application, mobile applications, and other related tools, support and services that pet owners (“Pet Owners”) and providers of pet-related services (“Service Providers”) can use to find, communicate with and interact with each other. The VetterCare Service includes our emergency and medical technical support services, educational materials for Service Providers, and other services. We charge fees for some aspects of the VetterCare Service, as described below in Section 9.

2.2 VetterCare does not provide Pet Care Services. VetterCare is a neutral venue for Service Providers and Pet Owners. VetterCare is not a Service Provider and, except for emergency phone support and other resources and support specifically described in the VetterCare Service, does not provide pet care services. We make no representations or warranties about the quality of boarding, pet sitting, dog walking, house sitting, or other services provided by Service Providers (“Pet Care Services”), or about your interactions and dealings with users. Service Providers listed on VetterCare are not under the direction or control of VetterCare, and Service Providers determine in their own discretion how to provide Pet Care Services. Though we provide general guidance on our Site to Service Providers about safety and pet care and to Pet Owners about selecting and engaging Service Providers, VetterCare does not employ, recommend or endorse Service Providers or Pet Owners, and, to the maximum extent permitted by applicable law, we will not be responsible or liable for the performance or conduct of Service Providers or Pet Owners, whether online or offline. We conduct an initial review of Service Provider profiles and, as permitted by law, we facilitate Background Checks or Identity Verifications on Service Providers conducted by a third party, but, except where explicitly specified in the VetterCare Service (and then only to the extent specified), do not perform additional screening of Service Providers or Pet Owners. You should exercise caution and use your independent judgment before engaging a Service Provider, providing Pet Care Services, or otherwise interacting with users via the VetterCare Service. Pet Owners and Service Providers are solely responsible for making decisions that are in the best interests of themselves and their pets. For example, each user of the VetterCare Service is responsible for keeping current his or her own pet’s vaccinations, and we will have no liability for anyone’s failure to vaccinate his or her pet.

2.3 Release. Subject to Section 16 below, VetterCare has no liability for any claims, injuries, loss, harm and/or damages arising from and/or in any way related to your interactions or dealings with other users and the acts and/or omissions of Service Providers and Pet Owners, whether online or offline. You acknowledge and agree that, to the maximum extent permitted by the applicable law, YOUR USE AND/OR PROVISION OF PET CARE SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK.

2.4 Transactions are between Pet Owners and Service Providers. The VetterCare Service may be used to find and offer Pet Care Services and to facilitate payment, but all transactions conducted via the VetterCare Service are between Pet Owners and Service Providers. Except for the limited refunds and “Reservation Protection” specified in Section 9.6, you agree that VetterCare has no liability for damages associated with Pet Care Services (which may include bodily injury to, or death of, a pet) or resulting from any other transactions between users of the VetterCare Service.

2.5 Bookings. Pet Owners and Service Providers transact with each other on the VetterCare Service when they both agree to a “booking” that specifies the fees, time period, cancellation policy, and other terms for provision of Pet Care Services via the booking mechanism provided on the VetterCare Service (a “Booking”). A Booking may be initiated by either a Service Provider or a Pet Owner by selecting the type(s) of Pet Care Services to be provided and then following the prompts that appear on-screen. If you are a Pet Owner and you initiate a Booking, you agree to pay for the Pet Care Services described in the Booking when you click “Create Booking Request.” All requests are subject to acceptance by the receiving party. The receiving party is not obligated to accept your (or any) request and may, at their discretion, decline for any reason. Once you complete a Booking, you agree to honor the price and other terms of that Booking, as acknowledged in the Booking confirmation.

2.6 Pet Owners are Solely Responsible for Evaluating Service Providers. Pet Owners are solely responsible for evaluating the suitability of Service Providers for the services they offer to provide. Though VetterCare performs a limited review of Service Provider profiles and facilitates Service Provider Background Checks or Identity Verifications conducted by a third party, any such screening is limited, and VetterCare does not warrant that any such screen is accurate, complete, conclusive or up-to-date. Similarly, VetterCare does not endorse reviews of Service Providers by other Pet Owners or endorsements by Veterinary Professionals that may be available via the VetterCare Service, and VetterCare makes no commitments that such reviews are accurate or legitimate.

2.7 Abandoned Pets, Re-homing. Pet Owners who arrange for Pet Care Services and fail to retrieve their pet after the service period identified in a Booking agree that VetterCare (or the Service Provider) may, in its (or his or her) sole discretion, place the pet in foster care, transfer care to animal control or other law enforcement authorities, or find other alternate care. Pet Owner agrees to reimburse VetterCare and/or the Service Provider for all costs and expenses associated with such actions. Further, VetterCare expressly reserves the right, in its sole discretion, to remove a Pet Owner’s pet from a Service Provider’s care should VetterCare deem it necessary for the safety of a pet, the Service Provider, or any persons living with the Service Provider. Prior to removing a pet from the care of a Service Provider, VetterCare will use reasonable efforts during its normal business hours to contact the Pet Owner and/or the Pet Owner’s emergency contact (if provided) to arrange alternative care. Should VetterCare not be able to contact the Pet Owner or the emergency contact, VetterCare will use its best judgment to find alternative care for the pet until the Pet Owner is able to retrieve his/her pet. If you are a Pet Owner, you authorize your pet’s veterinarian(s) to release your pet’s veterinary records to VetterCare in connection with any such relocation or re-homing of your pet. In addition, you are responsible for and agree to pay all costs and expenses incurred by VetterCare in connection with such transfer.

2.8 Emergencies. We recommend that Pet Owners give their Service Providers contact information where they can be reached in the event medical care for a pet becomes necessary, and to provide an emergency contact in the Pet Owner profile, who has consented to the disclosure of their information. Service Providers agree to immediately contact Pet Owners in the event such care becomes necessary or, if the Pet Owner is not available, to contact VetterCare at the applicable telephone number or email address provided to Service Provider. If you are a Pet Owner, you hereby authorize your Service Provider, your emergency contact, and/or VetterCare to obtain and authorize the provision of veterinary care for your pet if you cannot be reached to authorize care yourself in an emergency situation. In such case, you also authorize your pet’s veterinarian(s) to release your pet’s veterinary records to VetterCare and your Service Provider. You release the Service Provider and VetterCare for any injury, damage or liability arising from the provision of emergency care or the failure to seek such care pursuant to this section. Pet Owners are responsible for the costs of any such medical treatment for pets and, if you are a Pet Owner, you hereby authorize VetterCare to charge your credit card or other payment method for such costs. VetterCare recommends that all users have adequate pet insurance to cover the costs of veterinary care.

2.9 Consultation Services. VetterCare may offer Pet Owners and Service Providers phone, chat, or email veterinary consultation services from a third party to provide an educational resource for decisions you make about your own pets or pets in your care. These consultation services are provided by a third party, and are not a part of the VetterCare Service. If you use these third party consultation services, you should use them only in conjunction with, and not as a substitute for, professional veterinary care. You agree to resort solely to the applicable third party consultation service in the event of any claims arising from their services.

3. Certification of Compliance with Applicable Law.

By accessing and using the VetterCare Service, you certify that you: (1) are at least 18 years of age or the age of majority in your jurisdiction, whichever is higher, and (2) will comply with all laws and regulations applicable to your activities conducted through, or related to, the VetterCare Service.

• For Pet Owners, this means, among other things, that you will ensure that your pets are vaccinated, licensed, identification-tagged and/or microchipped as required by local laws or regulations; that you have obtained and will maintain any mandatory insurance policies concerning the pets whose care you entrust to Service Providers (and that such policies will benefit third parties, including Service Providers, to the same extent they benefit you).

• For Service Providers, this means, among other things, that you certify that you are legally eligible to provide Pet Care Services in the jurisdiction where you provide Pet Care Services; that you have complied and will comply with all laws and regulations that are applicable to you; that you have obtained all business licenses, business tax registrations, trade licenses, and permits necessary to provide Pet Care Services legally; and that, when providing Pet Care Services, you will comply with applicable leash, pet waste disposal, and similar laws.

You acknowledge that VetterCare is entitled to rely on these certifications from you, is not responsible to ensure that all users have complied with applicable laws and regulations, and will not be liable for a user’s failure to do so.

4. Use of the VetterCare Service; Suspension.

4.1 Your Conduct on the VetterCare Service. When you use the VetterCare Service, you agree:

• To use the VetterCare Service only in a lawful manner and only for its intended purposes.

• Not to use the VetterCare Service to arrange for the care of: (a) exotic or inherently dangerous pets such as venomous snakes or constrictors, primates, wolves or wolf hybrids, non-domesticated cats, alligators, horses or other livestock; (b) any animal whose ownership or third-party care is prohibited under applicable law; or (c) any animal that has a history of, or which has been trained for, attacks on pets or people.

• Not to submit viruses or other malicious code to or through the VetterCare Service.

• Not to use the VetterCare Service, or engage with other users of the VetterCare Service, for purposes that violate the law.

• Not to use the VetterCare Service to arrange for the provision and purchase of services with another user, then complete transactions for those services outside of the VetterCare Service.

• Not to use the VetterCare Service for purposes of competing with VetterCare or to promote other products or services.

• Not to post reviews that aren’t based on your personal experience, that are intentionally inaccurate or misleading, or that violate these Terms.

• Not to post content or materials that are pornographic, threatening, harassing, abusive, or defamatory, or that contain nudity or graphic violence, incite violence, violate intellectual property rights, or violate the law or the legal rights (for example, privacy rights) of others.

• Not to post “spam” or other unauthorized commercial communications.

• To use the VetterCare Service only for your own purposes, and not to impersonate any other person or have another person substituting a Service Provider and performing the service on behalf of the Service Provider.

• Not to transfer or authorize the use of your account for the VetterCare Service by any other person, or to engage in fraudulent transactions.

• Not to provide false information in your profile on, or registration for, the VetterCare Service, or to create multiple or duplicate accounts.

• Not to interfere with our provision of, or any other user’s use of, the VetterCare Service.

• Not to solicit another user’s password for the VetterCare Service or any other sensitive personal information, including bank details.

4.2 Suspension and Termination. You understand and agree that we have no obligation to provide the VetterCare Service in any specific location or territory, nor to continue providing it once we have begun. We reserve the right to suspend or terminate your access to the VetterCare Service: (1) if in our discretion your conduct on the Site or VetterCare Service is inappropriate, unsafe, dishonest, or in breach of these Terms; or (2) if necessary, in our discretion to protect VetterCare, its users, pets, or the public. You may suspend or terminate your use of the VetterCare Service at any time and for any reason. If you wish to deactivate your account, please contact VetterCare or log into your account and visit “Account Settings”. Note that if you have any outstanding payment obligations, those will survive suspension or termination of your account.

4.3 Protection from Illegal Content. VetterCare takes measures to promote a safe online environment. These measures include, but are not limited to, protecting users from illegal content by (a) prohibiting the use of the VetterCare Service to post or send illegal content in these Terms of Service (see Section 4.1); (b) providing a feature that allows users to block or report profiles and conversations with other users, which we will review; (c) prohibiting and removing, if reported to us, reviews, responses, or portions thereof that violate these Terms; and (d) if reported to us, exercising our right to suspend or deactivate a user who posts or sends illegal content. You can report illegal content at any time by contacting us.

5. Registration; Account Security.

In order to use some aspects of the VetterCare Service, you will be required to create a user profile. If you elect to use the VetterCare Service, you agree to provide accurate information about yourself and keep this information up-to-date. You agree not to impersonate anyone else and not to maintain more than one account (or, if VetterCare suspends or terminates your account, not to create additional accounts). You are responsible for maintaining the confidentiality of your password for the VetterCare Service and are responsible for all activity under your account. You agree to notify us promptly of any unauthorized use of your account.

6. Your Content.

6.1 Your Content. We may require or allow you (or someone else on your behalf) to submit or upload text, photographs, images, videos, reviews, information and materials to your profile on the VetterCare Service or otherwise in connection with using the VetterCare Service and/or participating in promotional campaigns we conduct on the Site (collectively, “Your Content”). For example, Service Providers are invited to create a profile page with a photograph and other information and to transmit photos of the dogs under their care to Pet Owners, while Pet Owners may submit reviews of Service Providers.

6.2 License. Except for the limitations on our use and disclosure of personal information described in our Privacy Statement, to the maximum extent and duration permitted under any applicable law, you grant VetterCare an irrevocable, perpetual, non-exclusive, fully paid worldwide license to use, copy, perform, publicly display, reproduce, adapt, modify, transmit, broadcast, prepare derivative works of, and/or distribute Your Content in connection with providing and/or promoting the VetterCare Service, and to sublicense these rights to third parties.

6.3 Release. If your name, voice, image, persona, likeness, or performance is included in any of Your Content, you hereby waive, and release VetterCare and its users from, any claim or cause of action, whether known or unknown, for defamation, copyright infringement, invasion of the rights of privacy, publicity, or personality, or any similar claim arising out of the use of Your Content in accordance with the license in Section 6.2 and the other provisions of these Terms.

6.4 Your Representations and Warranties about Your Content. You represent and warrant that (1) you are the owner or licensor of Your Content, and that you have all rights, consents and permissions necessary to grant the license in Section 6.2 and make the release in Section 6.3 with respect to Your Content; (2) that you have any necessary consents and releases from individuals who appear or whose pets appear in Your Content; and (3) Your Content does not violate the law or these Terms.

6.5 Right to Remove or Screen Your Content. Though we are not obligated to do so, we reserve the right to monitor, screen, edit and/or remove Your Content on the VetterCare Service. Our enforcement of these Terms with respect to Your Content is at our discretion, and failure to enforce the Terms in one instance does not create a waiver of our right to enforce them in another instance. We have no obligation to retain or provide you with copies of Your Content, nor will we have any liability to you for any deletion, disclosure, loss or modification to Your Content. It is your sole responsibility to maintain backup copies of Your Content.

6.6 Reviews. The VetterCare Service may provide the ability to leave public and/or private reviews of users or their pets. You acknowledge that even private reviews may be shared with third parties in accordance with applicable law and our Privacy Statement and that VetterCare has no obligation to preserve or indefinitely store any reviews. We have no obligation to provide you with the content of any reviews about you submitted by other users of the VetterCare Service, whether before or after deactivation of your account for the VetterCare Service. We will have no liability to you for any deletion, disclosure, loss or modification of these reviews. We reserve the right to screen, edit or remove these reviews from the VetterCare Service at any time.

7. Phone, Text and Mobile Communications.

7.1 Consent to Text Messages and Other Communications. This Section 7.1 applies only to users in the United States. You consent to receive from or on behalf of VetterCare communications containing service-related information (including technical notices, updates, security alerts and support and administrative messages), and/or sales, marketing, or advertising messages, by autodialed, prerecorded, or artificial voice calls or SMS, text messages, email, over-the-top messaging platforms (such as WhatsApp), and other electronic means, at any phone number or email address you provide in connection with your account, even if your phone number is on the national or any state’s do-not-call registry. Your carrier's normal messaging, data and other rates and fees may apply to these communications. You are not required to provide this consent to receive autodialed sales, marketing, or advertising messages as a condition of purchasing anything or using the VetterCare Service, and you may opt-out of receiving such messages.

7.2 Phone Number Changes. In the event you deactivate a mobile phone number provided to us, you agree to update your VetterCare account information promptly to ensure that messages are not sent to the person who acquires your old number.

9. Fees & Payment.

8.1 Currency. All fees, deductible amounts and other payments referenced on, or charged through, the VetterCare Service are listed and payable in local currency.

8.2 Fees for Pet Owners. Pet Owners may purchase Pet Care Services from a Service Provider by completing a Booking as described in Section 2.5. If you are a Pet Owner, you enter into a transaction with the Service Provider when you accept a Booking, and you agree to pay the total amount indicated in the Booking, which includes service fees payable to VetterCare. The Service Provider, not VetterCare, is responsible for performing the Pet Care Services. Where required by law, the amount charged will be inclusive of applicable taxes.

8.3 Fees for Service Providers. Service Providers may agree to provide Pet Care Services to a Pet Owner by agreeing to a Booking as described in Section 2.5. If you are a Service Provider, you must confirm the Booking before it expires or the Pet Owner will have no obligation to complete the transaction. Once the Booking is completed by both parties, you agree to honor the price set forth in your Booking. The purchase of Pet Care Services is a transaction between the Pet Owner and the Service Provider. VetterCare’s role is to facilitate the transaction. We will (either directly or indirectly through an authorized third party) collect payment from the Pet Owner at the time of Booking and (except to the extent of any payment hold pursuant to Section 8.7) initiate payment to the Service Provider’s account after completion of the service period indicated in the Booking. Except where otherwise specified via the VetterCare Service, they are calculated as a percentage of the fees a Pet Owner agrees to pay a Service Provider in a Booking and are collected from each Booking. Also, when you sign up to be a Service Provider, you may be charged a non-refundable profile review fee or background check fee.

8.4 Service Fees. We charge service fees for some aspects of the VetterCare Service. If you are a Service Provider, except where otherwise specified via the VetterCare Service, our service fee is calculated as a percentage of the fees a Pet Owner agrees to pay to you in a Booking and is collected from each Booking.

8.5 Late Fees and Additional Charges. If you are a Pet Owner, you acknowledge and agree that, if you fail to retrieve your pet at the end of the service period agreed in a Booking, you will be charged for additional service time (pro rata for each partial late day) at the daily rate established in the Booking. In addition, you agree to indemnify VetterCare for, and agree that we may charge your credit card or other payment method for, any additional costs and expenses we or the Service Provider incur as a result of your failure to retrieve your pet at the end of the service period agreed in a Booking.

8.6 Cancellations & Refunds.

• Reservation Protection. VetterCare can help you find replacement Service Providers when Service Providers cancel Bookings near the start date of the service period identified in the Booking.

• Cancellations by Service Provider. If a Service Provider cancels a Booking prior to or during the service period identified in the Booking, we will refund the fees paid by the Pet Owner for Pet Care Services not provided, as well as any service charge paid to VetterCare. If you are a Service Provider, you can appoint a substitute Service Provider (as agreed by the Pet Owner and so long as the substitute has an active account on the VetterCare Service and has agreed in writing to accept a Booking) by contacting VetterCare to modify the Booking. If you do not find a substitute and repeatedly cancel accepted Bookings without justification, VetterCare may deactivate your account.

• Cancellations by Pet Owner. If a Pet Owner cancels a Booking prior to or during the service period specified in a Booking, we will refund fees as follows: Before 12:00 p.m. the day before: Full refund.

After that:

• 50% refund for the first 7 days

• 100% refund for days beyond that

• General Terms for Cancellations. If you wish to cancel a Booking, you should use the mechanisms available through the VetterCare Service to do so. For purposes of the policies and terms in this Section 8.6, the date of cancellation is the date that a user cancels through the VetterCare Service, regardless of any separate communications between users outside of the VetterCare Service.

• Payment Disputes; Payment Outside of the VetterCare Service. VetterCare initiates payments to Service Providers after completion of a Booking. Once these amounts have been disbursed, any further payment disputes are between the Pet Owner and Service Provider, and VetterCare has no obligation to mediate or facilitate any resolution. Further, VetterCare has no responsibility or liability with respect to any tips, bonuses, or other payments made outside of the VetterCare Service.

• Discretionary Refunds for Failure to Perform. In our reasonable discretion, if we determine that a Service Provider has failed to provide Pet Care Services as agreed with the Pet Owner or is otherwise in breach of these Terms, then we may cancel a Booking and/or issue a full or partial refund to a Pet Owner.

8.7 Payment Holds. If you are a Service Provider, VetterCare reserves the right to issue a hold on amounts otherwise payable to you pursuant to Section 8.3 if there is a reasonable suspicion of fraudulent activity involving your account(s) or for other similarly compelling reasons involving protection of VetterCare, or third party rights. We may also recommend that third party payment service providers restrict your access to funds in your account under the foregoing circumstances.

8.8 Authorization to Charge. When you pay for Pet Care Services or for other services on the VetterCare Service, you will be required to provide us with valid, up-to-date credit card or other payment information and to maintain that payment information (or an acceptable alternative payment method) on file with your account so long as you have any outstanding, confirmed Bookings. VetterCare’s role is to facilitate payments from Pet Owners to Service Providers as a limited payment agent for the Service Provider. You authorize us to charge your credit card or other payment method for fees you incur on the VetterCare Service as they become due and payable, and to charge any alternative payment method VetterCare has on record for you in the event your primary payment method is expired, invalid, or otherwise not able to be charged. You are responsible for maintaining up-to-date payment information. If we cannot charge you for fees when due because your payment information is no longer valid, or if we do not receive your payment when due, then you understand that neither VetterCare nor the Service Provider will be responsible for any failure to provide services associated with those fees. Except as expressly provided in these Terms, all fees paid via the VetterCare Service are non-refundable once paid.

8.9 Taxes. Except for taxes on VetterCare’s income and gross receipts or where VetterCare is otherwise required to collect taxes, you acknowledge that you are solely responsible to pay any applicable taxes that arise as a result of your purchase, provision, or use of Pet Care Services via the VetterCare Service. This includes, without limitation, any form of sales tax, VAT, or income tax on fees paid or received by you through the VetterCare Service. In certain jurisdictions, VetterCare may be required by law to collect and/or report tax information about you. You agree to provide us with documentation that we determine to be necessary for us to fulfill those obligations and, if you fail to do so, that VetterCare may suspend or deactivate your account until such documentation is provided.

8.10 Payment Processing. Payment processing services may be provided by one or more third-party payment processors. VetterCare reserves the right to switch payment processing vendors or use alternate or backup vendors in its discretion. Payment processing provided by Stripe is subject to the Stripe Services Agreement (available at [https://stripe.com/legal](https://stripe.com/legal)), and, if you are receiving payments via the VetterCare Service, the Stripe Connected Account Agreement (available at [https://stripe.com/connect-account/legal](https://stripe.com/connect-account/legal)) (collectively, the “Stripe Terms”). In order to use the VetterCare Service to receive payment, you may be required to set up a Stripe account and accept the Stripe Terms. You authorize VetterCare to obtain all necessary access to, and perform all necessary activity on (including requesting refunds where appropriate), your Stripe Connected Account to facilitate payment related to Pet Care Services you purchase or provide. You agree to provide accurate and complete information about you and your business and authorize VetterCare to share it and transaction information with Stripe for the purposes of facilitating the payment processing services provided by Stripe. If you are located in the United States, you further agree that, as permitted by law and in accordance with these Terms: (a) you appoint VetterCare to act as your agent for the sole purpose of accepting payments, on your behalf, from Pet Owners for the Pet Care Services that you provide to them and to cause such payments to be delivered to you; (b) any such payment received via the VetterCare Service shall be deemed payment to you; and (c) in the event of non-delivery of such payment, your sole recourse is against VetterCare and you will not seek payment from Pet Owners.

9. Background Checks and Identity Verifications.

VetterCare may provide you with access to third party consumer reporting agencies or identity verification providers that perform, among other things, personal identification verification services (“Identity Verification”) or criminal records checks, sex offender registry checks, or motor vehicle records checks (collectively, “Background Checks”). We do not provide, and are not responsible or liable in any manner for, the Background Checks or Identity Verifications, and we do not endorse or make any representations or warranties regarding the reliability of such Background Checks or Identity Verifications or the accuracy, timeliness or completeness of any information in the Background Checks or Identity Verifications. We do not independently verify information in the Background Checks or Identity Verifications.

By undergoing a Background Check or Identity Verification via the VetterCaer Service, you hereby authorize and consent to the collection, use and disclosure of the information in the Background Check or Identity Verification to the third-party consumer reporting agency or identity verification provider, and you agree to provide complete and accurate information for your Background Check or Identity Verification. You authorize VetterCare to obtain “consumer reports” and/or “investigative consumer reports” at any time after receipt of your authorization and consent and throughout your engagement with VetterCare, as permitted by applicable law.

You understand and agree that VetterCare may review and rely on the information in the Background Check or Identity Verification in deciding whether to suspend or terminate or investigate a complaint about a Service Provider or Pet Owner, but also that we are not obligated to do so, and are not responsible or liable in any way in the event that any information in any Background Check or Identity Verification is not accurate, timely or complete. If you are the subject of a Background Check, you may contact the applicable third-party consumer reporting agency to dispute the accuracy, timeliness or completeness of such information. You may contact VetterCare to dispute a decision to suspend or terminate your account that is based in whole or in part on the results of the Background Check. VetterCare reserves the right to suspend or terminate your access to the VetterCare Service based on information in the Background Check or Identity Verification or for any other violation of these Terms, as permitted by applicable law.

Be aware of the following limitations in Background Checks: Except as otherwise expressly provided in these Terms or through the Service, VetterCare may but is not obligated to re-run Background Checks on any Users. Background Checks may also vary by type, breadth and depth, and the results may exclude the following:

• Counties where the individual has no address history.

• Information not available (or which is delayed in being reported) in particular jurisdictions, which could include arrest logs and records, sex offender history, and motor vehicle records.

• Information that may not be reported or may not appear in the public record, such as juvenile records and expunged convictions.

• Arrests or convictions in foreign countries.

• Civil records or traffic violations, unless a jurisdiction reports them as criminal offenses.

• Records that Background Check agencies are prohibited from reporting due to federal, state or local laws, for example, arrests not resulting in convictions.

• Any other information not reported by third-party Background Check agencies.

You should always exercise caution and use your independent judgment before engaging a Service Provider, providing Pet Care Services, or otherwise interacting with users via the VetterCare Service. Background Checks or Identity Verification are not a substitute for conducting thorough interviews (such as during meet-and-greets) and independently evaluating and inquiring into the individual you engage with.

9. Third Party Services, Links.

You acknowledge that VetterCare relies on the services of third party providers (such as payment processors) to supply the VetterCare Service. The VetterCare Service may also contain links to third party websites or resources. You acknowledge and agree that we are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement of such websites or resources, or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

10. Indemnity.

TO THE MAXIMUM EXTENT PERMITTED UNDER ANY APPLICABLE LAW AND EXCEPT AS OTHERWISE PROHIBITED BY APPLICABLE LAW, YOU AGREE TO DEFEND, INDEMNIFY AND HOLD VETTERCARE HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, EXPENSES, DAMAGES AND/OR LIABILITIES, INCLUDING REASONABLE ATTORNEYS’ FEES AND COURT COSTS, THAT ARE IN ANY WAY RELATED TO YOUR: (1) transactions and interactions, online or offline, with other users of the VetterCare Service; (2) breach of these Terms; (3) disputes with other users of the VetterCare Service; (4) your misstatements, misrepresentations, or violation of applicable law; (5) property damage or personal injury to third parties caused by your pet or pets in your care; (6) Your Content; or (7) your use of any Background Check or Identify Verification information in violation of any applicable law. YOU FURTHER AGREE THAT YOU WILL COOPERATE WITH US IN THE DEFENSE OF SUCH CLAIMS. WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION UNDER THIS SECTION, AND YOU WILL NOT SETTLE ANY SUCH CLAIM OR MATTER WITHOUT OUR ADVANCE WRITTEN CONSENT.

11. Intellectual Property.

11.1 VetterCare Service. VetterCare and its licensors retain all right, title and interest in and to the VetterCare Service, the technology and software used to provide it, all electronic documentation and content available through the VetterCare Service (other than Your Content), and all intellectual property and proprietary rights in the VetterCare Service and such technology, software, documentation and content. Except for your rights to access and use the VetterCare Service set forth in these Terms, nothing in these Terms licenses or conveys any of our intellectual property or proprietary rights to anyone, including you. You agree that we will have a perpetual right to use and incorporate into the VetterCare Service any feedback or suggestions for improvement that you provide to us concerning the VetterCare Service, without any obligation of compensation.

11.2 VetterCare Trademarks. VetterCare owns all rights in and to its trademarks, service marks, brand names and logos (the “VetterCare”). If you are a Service Provider, subject to these Terms, VetterCare grants you, for so long as you are in good standing on the VetterCare Service, a limited, revocable, non-exclusive, non-transferable license to use the VetterCare Marks solely: (a) in the form incorporated into goods, including customizable marketing collateral (promo cards, signage etc.), if any, made available to you by VetterCare and/or (b) in other manners, solely to the extent specifically authorized in writing via the VetterCare Service. As a condition of your use of the VetterCare Service and the foregoing license, you agree that (1) you have no ownership rights in the VetterCare Marks and all goodwill associated with your use of the VetterCare Marks inures solely to the benefit of VetterCare, (2) such license immediately terminates upon your ceasing to be a Service Provider in good standing, whether at your own option or because VetterCare suspends or terminates your rights to use the VetterCare Service, (3) VetterCare may terminate your right to use any and all VetterCare Marks at any time for any or no reason in VetterCare’s sole discretion, and (4) you will not adopt or use any VetterCare Marks other than as explicitly authorized by VetterCare, and you will not use, register, or apply to register the VetterCare Marks, the term VetterCare, or any other term that includes the term VetterCare, or any other similar term, as a business name, trade name, trademark, domain name, social media profile name, or any other indicator of source.

12. Warranty Disclaimer for the VetterCare Service.

The information and materials found on the VetterCare Service, including text, graphics, information, links or other items, are provided "as is" and "as available." Reviews, profiles, advice, opinions, statements, offers, or other information or content made available through the VetterCare Service, but not directly by VetterCare, are those of their respective authors, who are solely responsible for such content. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VETTERCARE DOES NOT: (1) WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF INFORMATION AND MATERIALS ON THE VETTERCARE SERVICE; (2) ADOPT, ENDORSE OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE BY ANY PARTY OTHER THAN VETTERCARE; (3) WARRANT THAT YOUR USE OF THE SERVICES WILL BE SECURE, FREE FROM COMPUTER VIRUSES, UNINTERRUPTED, ALWAYS AVAILABLE, ERROR-FREE OR WILL MEET YOUR REQUIREMENTS, OR THAT ANY DEFECTS IN THE VETTERCARE SERVICE WILL BE CORRECTED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, VETTERCARE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE VETTERCARE SERVICE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. IN ADDITION AND WITHOUT LIMITING THE FOREGOING, WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING THE SUITABILITY OF ANY SERVICE PROVIDER THAT OFFERS PET CARE SERVICES VIA THE VETTERCARE SERVICE.

13. Limitation of Liability.

13.1 Exclusion of Certain Types of Damages. To the maximum extent permitted under applicable law, in no event will VetterCare be liable to you for any indirect, special, incidental, or consequential damages, including travel expenses, or for any business losses, or loss of profit, revenue, contracts, data, goodwill or other similar losses or expenses that arise out of or relate to the use of or inability to use the VetterCare Service, including without limitation damages related to any information received from the VetterCare Service, removal of your profile information or review (or other content) from the VetterCare Service, any suspension or termination of your access to the VetterCare Service, or any failure, error, omission, interruption, defect, delay in operation or transmission of the VetterCare Service, even if we are aware of the possibility of any such damages, losses or expenses. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

13.2 Limit on Our Liability to You. EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, IN NO EVENT WILL VETTERCARE’S AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY IN ANY MATTER ARISING FROM OR RELATING TO THE VETTERCARE SERVICE OR THESE TERMS EXCEED THE AMOUNTS PAID BY YOU TO VETTERCARE (SPECIFICALLY EXCLUDING AMOUNTS PAID TO SERVICE PROVIDERS) DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT THAT GAVE RISE TO LIABILITY OR, IF YOU HAVE NOT PAID VETTERCARE FOR THE USE OF ANY SERVICES, THE AMOUNT OF $100.00 USD (OR EQUIVALENT IN LOCAL CURRENCY). NOTWITHSTANDING THE FOREGOING, WITH RESPECT TO A CLAIM BY A SERVICE PROVIDER LOCATED IN THE UNITED STATES FOR NON-DELIVERY OF PAYMENT FROM PET OWNERS THAT VETTERCARE RECEIVES ON SUCH SERVICE PROVIDER’S BEHALF PURSUANT TO SECTION 8.10, VETTERCARE’S LIABILITY SHALL NOT EXCEED THE AMOUNT THAT VETTERCARE FAILED TO DELIVER TO THE SERVICE PROVIDER PURSUANT TO THESE TERMS.

13.3 No Liability for non-VetterCare Actions. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VETTERCARE BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, AND/OR CONSEQUENTIAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE, INCLUDING THIRD-PARTY SERVICES, IN CONNECTION WITH THE VETTERCARE SERVICE, INCLUDING WITHOUT LIMITATION, PROPERTY DAMAGE, THEFT, BODILY INJURY, DEATH, EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES RESULTING FROM RELIANCE ON INFORMATION OR CONTENT POSTED ON OR TRANSMITTED THROUGH THE VETTERCARE SERVICE OR THIRD-PARTY SERVICES, OR FOR ANY INTERACTIONS WITH OTHER USERS OF THE VETTERCARE SERVICE, WHETHER ONLINE OR OFFLINE. THIS INCLUDES ANY CLAIMS, LOSSES OR DAMAGES ARISING FROM THE CONDUCT OF USERS WHO ATTEMPT TO DEFRAUD OR HARM YOU.

IF YOU HAVE A DISPUTE WITH A SERVICE PROVIDER OR PET OWNER, YOU AGREE TO RELEASE VETTERCARE FROM ALL CLAIMS, DEMANDS AND DAMAGES OF EVERY NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES. IN NO EVENT WILL VETTERCARE BE LIABLE FOR DIRECT OR INDIRECT CONSEQUENCES OF A PET OWNER OR SERVICE PROVIDER FAILING TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.

14. Governing Law and Jurisdiction.

14.1 For users in the United States, these Terms, and any dispute between you and VetterCare, will be governed by the laws of the State of Arizona and applicable U.S. federal law, without regard to principles of conflicts of law. Unless you and we agree otherwise, or except where prohibited by applicable law, you agree that any claim or dispute that arises between you and VetterCare must be resolved exclusively by a state or federal court located in the State of Arizona, and you and VetterCare agree to submit to the personal jurisdiction of the courts located within Phoenix, Arizona for the purpose of litigating all such claims or disputes.

15. Class Action Waiver.

YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND VETTERCARE AGREE OTHERWISE, THE COURT MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE COURT MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER VETTERCARE SERVICE USERS.

16. Force Majeure.

VetterCare shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, natural disasters, earthquakes, hurricanes, wildfires, floods, war, terrorism, riots, embargoes, fires, accidents, pandemics, disease, strikes, or other similar disasters. Also, in such an event, the cancellation policies described in Section 8.6 may not apply and VetterCare may, in its reasonable discretion, issue refunds under terms that vary from a Service Provider's selected cancellation policy.

For questions or concerns about the VetterCare Service or these Terms, email [contact@vettercare.com](mailto:contact@vettercare.com).

VetterCare Privacy Policy

Effective Date: SEPTEMBER 2025

VetterCare (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile applications, and services (collectively, the “Services”).

By accessing or using VetterCare, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

• Personal Information: Name, email address, phone number, address, payment information, emergency contacts, and other identifiers you provide when creating an account or booking services.
• Pet Information: Details about your pet(s), including breed, age, medical conditions, care instructions, and veterinary history.
• Provider Information: Credentials, licensing details, professional experience, and background checks for veterinary professionals who join our platform.
• Usage Information: Log data, device information, IP addresses, browser type, cookies, and analytics data related to your use of our Services.
• Location Information: With permission, we may collect precise or approximate location data for features like service matching and pet check-ins.

2. How We Use Information

• Provide, personalize, and improve our Services.
• Connect pet owners with qualified veterinary professionals.
• Process bookings, payments, and refunds.
• Verify credentials and support providers.
• Communicate updates, confirmations, and customer support.
• Ensure trust and safety through monitoring, fraud prevention, and dispute resolution.
• Comply with legal obligations.

3. How We Share Information

• With Providers: Pet details and relevant owner information are shared with veterinary professionals to deliver requested services.
• With Owners: Providers’ professional information and contact details may be shared with pet owners booking services.
• With Third-Party Service Providers: Vendors assisting with payment processing, background checks, analytics, customer support, and technology infrastructure.
• For Legal Reasons: If required by law, legal process, or to protect rights, safety, and property of VetterCare, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred.
• We do not sell your personal information to third parties.

4. Data Retention

• We retain personal information for as long as necessary to provide Services, comply with obligations, resolve disputes, and enforce agreements.

5. Data Security

• We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

6. Your Privacy Rights

• Accessing and obtaining a copy of your personal information.
• Requesting correction or deletion of your data.
• Opting out of certain data processing activities.
• Withdrawing consent where processing is based on consent.
• To exercise these rights, contact us at [support@vettercare.com](mailto:support@vettercare.com).

7. Children’s Privacy

• Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

8. Third-Party Links and Integrations

• Our Services may contain links to third-party websites or integrate with external platforms (e.g., payment processors, background check providers). We are not responsible for the privacy practices of these third parties.

9. Changes to This Policy

• We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the “Last Updated” date.

10. Contact Us

• If you have questions about this Privacy Policy, please contact us at: [contact@vettercare.com](mailto:contact@vettercare.com)
• Address: 7132 N. 35th Avenue, Phoenix, Arizona 85051