VetterCare Privacy Policy

Effective Date: SEPTEMBER 2025

VetterCare (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile applications, and services (collectively, the “Services”).

By accessing or using VetterCare, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

  • Personal Information: Name, email address, phone number, address, payment information, emergency contacts, and other identifiers you provide when creating an account or booking services.
  • Pet Information: Details about your pet(s), including breed, age, medical conditions, care instructions, and veterinary history.
  • Provider Information: Credentials, licensing details, professional experience, and background checks for veterinary professionals who join our platform.
  • Usage Information: Log data, device information, IP addresses, browser type, cookies, and analytics data related to your use of our Services.
  • Location Information: With permission, we may collect precise or approximate location data for features like service matching and pet check-ins.

2. How We Use Information

  • Provide, personalize, and improve our Services.
  • Connect pet owners with qualified veterinary professionals.
  • Process bookings, payments, and refunds.
  • Verify credentials and support providers.
  • Communicate updates, confirmations, and customer support.
  • Ensure trust and safety through monitoring, fraud prevention, and dispute resolution.
  • Comply with legal obligations.

3. How We Share Information

  • With Providers: Pet details and relevant owner information are shared with veterinary professionals to deliver requested services.
  • With Owners: Providers’ professional information and contact details may be shared with pet owners booking services.
  • With Third-Party Service Providers: Vendors assisting with payment processing, background checks, analytics, customer support, and technology infrastructure.
  • For Legal Reasons: If required by law, legal process, or to protect rights, safety, and property of VetterCare, our users, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred.
  • We do not sell your personal information to third parties.

4. Data Retention

  • We retain personal information for as long as necessary to provide Services, comply with obligations, resolve disputes, and enforce agreements.

5. Data Security

  • We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

6. Your Privacy Rights

  • Accessing and obtaining a copy of your personal information.
  • Requesting correction or deletion of your data.
  • Opting out of certain data processing activities.
  • Withdrawing consent where processing is based on consent.
  • To exercise these rights, contact us at [Insert Contact Email].

7. Children’s Privacy

  • Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.
  • Our Services may contain links to third-party websites or integrate with external platforms (e.g., payment processors, background check providers). We are not responsible for the privacy practices of these third parties.

9. Changes to This Policy

  • We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the “Last Updated” date.

10. Contact Us

  • If you have questions about this Privacy Policy, please contact us at: contact@vettercare.com
  • Address: 7132 N. 35th Avenue, Phoenix, Arizona 85051